This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from http://www.hellohooray.com (the “Site”).

Who we are

The Site is written and designed by Clare Albans © 2019. The address is: https://www.hellohooray.com

The Site is hosted by Baltic Design.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Contact forms are the primary method of contacting us through the site. You will be prompted to give your name and email address as well as your message. This is to provide us with a way of replying to you if you are contacting regarding an order, for example. It also helps to detect spam messages. Your email will be sent to clare@hellohooray.com and you will receive a reply to your message from this address only.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

If you contact me through the Contact Page, you will be prompted to give your name and email address as well as your message. This is to provide me with a way of replying to you if you are contacting me regarding an order, for example. It also helps to detect spam messages.

Your email will be sent to my email account clare@hellohooray.com and you will receive a reply to your message from this address only.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

This website uses Google Analytics to analyse data such as location, browsing history, time spent on the site (and individual pages). It allows me to track conversion rates of sales, and this data is used to help improve my business.

Data from Google Analytics is not recognised as personally identifiable information. For more information, please read the Google Analytics terms of service.

You can choose to opt out of Google Analytics here.

Marketing communications

We use Mailchimp to send marketing communications. Sign up forms are included at various points on the Site, and your information is not shared with any third parties. You can read the Mailchimp privacy policy here.

Affiliates

We collaborate with companies signed up to Affiliate Window (AWIN) and Rakuten Marketing, as well as Amazon Associates, and may promote various products on the Site. Any post containing affiliate links will be clearly labelled as such. These links track any purchases made on the site an I earn a very small percentage for any purchases made.

You can read the AWIN Privacy Policy here, the Rakuten Marketing Privacy Policy here, and the Amazon Associates Operating Agreement here.

Purchases

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:
Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Who we share your data with

In order to make a purchase through the Site, your data is shared with PayPal (as outlined in the PayPal Privacy Statement).

The data shared between this site and PayPal is purely for the purposes of fulfilling purchase of goods and services. It is not shared with any other third party or parties.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Payment details are sent through PayPal in order to fulfil any orders placed through the Hello! Hooray! shop. They are not used for any other purposes.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

If you have questions, please contact us by e-mail at clare@hellohooray.com or by mail using the details provided below:

Hello! Hooray!,119 Valley View, Lemington, Newcastle upon Tyne, NE15 8BQ United Kingdom.